At Redoras, we are committed to delivering your matcha as quickly and safely as possible — no matter where you are in Europe. We carefully pack each order to preserve the freshness, flavor, and quality you expect from us.
Processing Times
All orders are processed within 1–2 business days (Monday to Friday). Once your order is shipped, you will receive an email confirmation along with a tracking number so you can follow your delivery every step of the way.
Shipping Across Europe
We currently ship to many countries across Europe, including but not limited to:
Germany, France, Netherlands, Belgium.
If your country is not listed during checkout, feel free to contact us and we’ll do our best to accommodate your order.
Estimated Delivery Times
Western & Central Europe: 2–5 business days
Northern & Southern Europe: 4–7 business days
Eastern Europe: 5–10 business days
Please note that delivery times may vary depending on customs clearance, local postal services, or unexpected delays such as holidays or strikes.
Shipping Fees
Shipping costs are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions, so be sure to subscribe to our newsletter for updates.
Customs & Import Duties
For EU countries, there are generally no customs or import duties. However, for countries outside of the EU, local customs regulations may apply. These fees, if any, are the responsibility of the customer.
Questions?
If you have any questions regarding your delivery or need help tracking your order, please don’t hesitate to contact our support team at CONTACT PAGE. We’re always happy to help.
