Last Updated: [Insert Date]
At Redoras, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.
β Eligibility for Returns
You may request a return or exchange within 14 days of receiving your order. To be eligible for a return, the item must be:
Unopened, unused, and in its original packaging
In the same condition that you received it
Accompanied by a valid proof of purchase (order number or invoice)
Due to the nature of food and beverage products, we do not accept returns of opened or used items for hygiene and safety reasons.
π How to Initiate a Return
Contact our support team at [your email address] within 14 days of receiving your order.
Include your order number and the reason for return.
If eligible, we will provide return instructions and the return address.
Please do not return items without contacting us first.
π Return Shipping
Customers are responsible for the return shipping costs unless the product was damaged, defective, or incorrect.
We recommend using a trackable shipping service for your return.
We are not responsible for items lost during return shipping.
π° Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
Your refund will be processed to your original payment method within 5β10 business days.
Shipping charges (if any) are non-refundable unless the return is due to our error.
β Non-Returnable Items
The following items are not eligible for return:
Opened or used tea products
Gift cards
Items marked as final sale
βNeed Help?
If you have any questions about your return, feel free to contact our customer service team at CONTACT PAGE. We’re here to make things right.
